Privacy notice
Last updated: 9 November 2026.
Who we are
Clauvene is the landlord-management brand operated by Abodess Property Ltd, company number 15687537. Abodess Property Ltd is the interim data controller for the personal information described here. Its registered office is 20 Wenlock Road, London, N1 7GU. Contact us at info@clauvene.com.
What we collect
When you send an enquiry through our website, by email or through a Facebook or Instagram lead form, we collect what you give us: your name, email address, phone number, property postcode, bedrooms, what is happening with the property now, whether you have checked if your lease and mortgage allow short lets, whether you are the owner or authorised to decide, any campaign reference used to reach the form, and anything you add in a separate message. If you ask for a Property Decision Pack we may also ask for details about the property, such as its current use, listing links, photos, and lease or mortgage position.
What we use it for, and our lawful basis
- To answer your enquiry, call you back and, if the flat looks suitable, prepare a written estimate (Property Decision Pack). You have asked us to do this, so we rely on steps taken at your request before a possible contract, and on our legitimate interest in responding to people who contact us.
- To run the management agreement if you appoint us, which is necessary for that contract.
- To keep records for tax, accounting and legal reasons, which is a legal obligation or legitimate interest depending on the record.
- To send you marketing, only where the law allows it or you have agreed. You can opt out at any time.
Who handles it for us
Website enquiries are delivered through FormSubmit to our Zoho email account. Our website is hosted by Vercel and loads fonts from Google; these services receive technical request information such as an IP address. We use Base360 for customer records. If you contact us through a Facebook or Instagram lead form, Meta also handles the information on its platform. We do not sell your details.
Service providers may process information outside the UK. Their processing locations and transfer arrangements depend on the service. Contact info@clauvene.com for information about the arrangements relevant to your enquiry.
Cookies and tracking on this website
This website has no advertising pixel or analytics script installed by Clauvene. Hosting and form-delivery services may process technical information to operate and protect their services. We will update this notice and request any required consent before adding advertising or analytics tracking. Meta's privacy policy explains what it collects on Facebook and Instagram.
How long we keep it
If your enquiry does not proceed, we delete your enquiry details within 12 months of our last substantive contact.
If you appoint us, records are kept while needed to manage the agreement. Any further retention depends on the type of record and the applicable accounting, tax, dispute or other legal requirement. We do not apply a single fixed period to every record. We delete information when it is no longer needed. You can ask us which retention criteria apply to your information.
Your rights
Depending on the circumstances and the basis for processing, you can ask for a copy of your data, or ask us to correct it, delete it, restrict how we use it or transfer it. You can object where we rely on legitimate interests, and you can object to direct marketing at any time. Where we rely on consent, you can withdraw it without affecting processing that took place before withdrawal. Email info@clauvene.com. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.