A considered change of manager.
Understand the handover before you commit to a switch.
When a review may help
If you cannot follow your reporting, see pricing left static, experience slow guest responses or encounter surprise deductions, start by asking for an explanation and supporting records. These are reasons an owner might consider a switch, not claims about any particular company.
What a transfer involves
Review your current agreement and notice period, establish who owns each account and listing, reconcile statements and arrange authorised access. Agree responsibility for photography, listing content, pricing, calendars, cleaning, keys, guest access, deposits and reporting before handover.
What happens to live bookings?
Make a booking-by-booking handover record: dates, guest communications, money already collected, balances, deposits and the person responsible for servicing each stay. Confirm the arrangement with the current manager and relevant platform. Do not assume listings, reviews or reservations can be transferred. Avoid cancelling bookings simply to move managers.
A realistic transfer timeline
- Initial review: the Property Decision Pack is delivered within three working days of receiving the required information.
- Notice and agreement: the existing contract, account access and live bookings determine the handover date. This may take weeks or longer.
- Preparation: agree dated responsibilities for access, cleaning, calendars, payments and guest messages before the change.
- Handover and reconciliation: verify each live booking and reconcile final statements. Confirm dates in writing; there is no fixed launch promise.
Questions for your current manager
- What notice, exit fees and outstanding charges apply?
- Who owns the listings, photography, accounts and reviews?
- Who services existing bookings and handles guest funds and deposits?
- When will final statements and outstanding payouts be provided?
- How will keys, access permissions and supplier arrangements be handed over?